If you rush blindly from one event to the next, you miss out on the opportunity to learn and improve. After a major event, what good leaders and teams do is take a moment to think about what just happened and how they can make things go even better the next time. Today I’m going to give you a simple framework for doing just that so you and your team will improve performance every time.
Transcript:
The framework we’re talking about here is Stop, Start, Continue. Here’s how it works. After the event, gather your team in a quiet place free from distraction, then guide the discussion by asking three simple questions.
Question #1: What should we STOP doing? Get your teammates to talk about what didn’t work out as planned, what’s not producing the desired effect, or anything that is distracting the team from being as good as it can be.
Question #2: What should we START doing? Ask them for ideas on what can be done to make things better, improve performance, provide a better customer experience, or increase efficiency.
Question #3: What should we CONTINUE doing? Often, people will focus on the negative, but it’s important to remember that a lot of things probably went right, and you want make sure you keep doing them.
As you ask these questions, you can keep the group focused by only trying to find three answers for each. It’s also a good idea to have someone write all this down so you can remember it later.
Stop, Start, Continue works because it allows the group to, pause, focus, and identify things that need to change. And I like that it ends with the CONTINUE – conclude on a high note by recognizing the things that went well.
So that’s Stop, Start, Continue – you can use it on yourself, you can use it with your team. By taking a moment to reflect on how things went by asking these three simple questions, you have set the conditions that will enable you to learn, grow, and improve every time. And that’s what good leaders do.
The final key you need to take away as a leader is: what are you going to do to make the changes that you talked about?
That’s your two-minute tip for today; I wish you the best!
Cover Photo Credit: https://www.flickr.com/photos/wonderlane/15754700798/ Photo was re-sized and cropped.
